Lost access to workspace completely

[Lintech digital]

Hi everyone,

I'm dealing with a recurring issue and need help, since support tickets have gone unanswered.

Background:

I previously had a workspace called lintechdigital, which was on the Standard plan. I don't use any Standard-tier features, so when the payment lapsed, this workspace got scheduled for deletion. I tried to downgrade it to Free, but couldn't find a way to do so before the deletion was scheduled — I even paid for one extra month of Standard on it out of caution.

Because I was afraid of losing my repositories, I created a new workspace, lintechdigitalmain, and migrated everything there (about 15 days ago).

A few days later, lintechdigital (the old one) was unexpectedly restored to normal with the Free plan — automatically, without any explanation or notification.

Current problem:

Now lintechdigitalmain (the new workspace, where all my active repositories and ~15 days of commits are) has also been scheduled for deletion, apparently because it had an active Standard trial. I never intentionally activated this trial — I may have clicked something by accident during workspace creation without realizing it.

The workspace is now completely blocked/inaccessible. I cannot reach Plan details, settings, or anything else to downgrade it to Free or cancel the deletion myself.

What I need:

• Cancel the scheduled deletion of lintechdigitalmain
• Downgrade it to the Free plan (I don't need any Standard features)
• Restore access so I can keep using it as my main workspace, since it now holds ~15 days of work that hasn't been migrated anywhere else

I don't mind staying on Free permanently — I just need the workspace itself to remain active and accessible, the same way lintechdigital was eventually restored.

Workspace details:

• Affected workspace: lintechdigitalmain
• Previous/related workspace: lintechdigital (now back to normal on Free plan)
• Account email: [seu email aqui, ou "can provide via private message if needed"]

I'd really appreciate any help from the support team, since this is blocking active work and support tickets haven't received a response.

Thanks in advance!

[Aron Gombas _Midori_]

If you check this page, can you eventually make the workspace accessible and then work from there?

https://bitbucket.org/account/workspaces/deactivated

[Tomislav Tobijas]

Hi @Lintech digital,

You said you already raised support tickets... did this go through the billing and licensing channel Atlassian Support: Pricing, Billing & Licensing, or did you use some other path? Mainly, this would need to be handled by official support, but if, for some reason, you're not getting responses via already created tickets, I can try to reach out to Atlassian officials here in the forum support for them to take a look and potentially escalate this internally. 👀

Cheers,
Tobi