Lost access to workspace after re-creating jira account

[Andrei Cristian]

Hi!

I used to have a jira account some time ago, but stopped using it, and it got canceled I think. I also have a bitbucket account that I was previously using. I still have access to that from locally I can clone or push to repositories.

Today I have started a new account with the same email address, and now when I go to bitbucket I cannot see my workspace and all the repositories anymore. What can I do to get them back?

[Andrei Cristian]

also I've noticed this email, which might be related

Important information from Bitbucket

One of the confirmed email addresses (andrei@aceweb.solutions) associated with Bluemint Acc was removed because someone else verified ownership of the address on a different account. If you did not make this change, please email support@bitbucket.org.

Thanks,

The Bitbucket Team

[Andrei Cristian]

to give some more info, the workspace was at bitbucket.org/acewebs and my email address is andrei@aceweb.solutions

I have used gmail login before, and also this time the same.

It looks like somehow a new account was created with the same email or something, although at the same time the old account must still exists, because my ssh key is still there, as I can access the repositories.

I guess an admin from bitbucket/jira that has access to the account can check and help?