Lost access to 2FA and no recovery code for Bitbucket account

[Shazab]

Hello,

I have lost access to my account due to two-step verification.

Recently I lost my phone, which had the verification app set up for bit login. I have now changed my phone, but I cannot access my account anymore.

Current issue:

• I no longer have access to the verification app
• I do not have any recovery codes saved
• I already submitted a recovery request but did not receive any temporary login details or response

At this point, I am completely locked out of my account.

I would appreciate assistance in recovering access. Please let me know what information you need for verification (email address, username, etc.).

Thank you.

[Arkadiusz Wroblewski · Accepted solution]

Hello @Shazab 

This is not something the Community can fix from the outside.

If you lost 2FA access and do not have the recovery key, use the account recovery flow again and wait for the full 24 hours. If the recovery email still does not arrive, this needs to go to Atlassian Support.

If this is a company-managed account, also check with your org admin.

You can try to reach out to Atlassian Support with a no-login option.

If you can’t access your account to open a ticket, use this no‑login path:

Visit support page: https://www.atlassian.com/company/contact

1. Select “Pricing, billing and licensing.”
2. Continue without logging in.
3. Enter your email.
4. In “How can we help you,” select “Other.”
5. Skip the URL fields if they don’t apply.
6. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.
7. Probably Atlassian will need from your organization some things to prove you eligible for what you requesting.

Alternatively some User can Flag that post to support. Don't forget to Appreciate them with some Kudos or upvote.

[Shazab]

Thanks for your response and guidance. I’ve seen similar issues being resolved by the Atlassian team here, which is why I raised my question in the community. I appreciate your help and the steps you shared.