Lost access to 2FA and no recovery code for Bitbucket account

[徐道婷]

Hello Atlassian Support,

I’ve lost access to my phone and can no longer receive the 2FA codes for my Bitbucket Cloud account. Unfortunately, I also don’t have the recovery codes saved.

My Bitbucket account email is: a*****@itri.otg.tw
My Atlassian account email (which I’m using to submit this request) is: itria*****@itri.otg.tw

I’ve already tried the standard 2FA recovery/login process, but the one-time login verification code is sent to my Bitbucket account email (a*****@itri.otg.tw), which no longer exists — so I cannot receive the code. So I’m completely locked out of the Bitbucket account.

Could you please assist in disabling 2FA or help me regain access to my Bitbucket account?

Thank you very much for your help.

[徐道婷 · Accepted solution]

The issue has been resolved. Thank you for your help!