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Login problems

Erick Lozano
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 11, 2024

When trying to log in, for some reason it registered me again and now my workspace is empty. If I try to add one, I get this error.

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 7fc05bccfc8449809e7316e2abcad7b5)

How can I recover the information?

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2024

Hi Erick and welcome to the community!

If you tried to log in with a certain email address and a new account was created, this means that there was no existing account with that email address as the primary one.

Bitbucket Cloud accounts have a primary email address, and they can also have email aliases. An email alias cannot be used for logging in to an account, and it is possible to create a new Bitbucket account with an email alias (this will result in the alias getting removed from the account it used to belong to).

I assume that you want to access your old account? If so, can you try logging in to https://bitbucket.org/ with any other email addresses you own, and see if one of them logs you in to the account you're trying to access?

Kind regards,
Theodora

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