Locked out of workspace after dormancy cleanup, OTP not accepting

[Nina Lopez]

Hi all,

Hoping someone here can point me in the right direction.

My Bitbucket workspace appears to have been caught up in the recent cleanup of free accounts flagged as dormant. I have important code in there that I can't afford to lose, and I'm fully intending to use the account going forward. I've already upgraded to a paid subscription to address the dormancy issue.

On top of that, when I try to sign in to the workspace, I'm being prompted for an OTP, but my working authenticator app is not being accepted. I'm not sure if that's related to the cleanup or a separate issue, but either way I can't get past the login step.

Has anyone been through this recently? Specifically I'm looking for:

1. The best way to get a deactivated workspace reinstated after upgrading to a paid plan.
2. How to resolve the OTP rejection so I can log back in and re-enrol my authenticator.

Any pointers on the right support channel or process would be appreciated. Thanks.