JS asset loading stalls in Chrome due to excessive connections to public.atl-paas.net

[Kes WWG]

We’re seeing cases where one or more assets stall for over 2 minutes, making the platform temporarily unusable.

This behavior appears to have changed within the last two months. It has now become a consistent issue where the platform cannot be used for more than 2 minutes until all assets slowly load and get cached locally (disk cache).

As shown in the screenshot, the assets themselves load quickly when opened directly. However, some asset requests seem to hold onto connections or fail to release them, causing the overall loading process to crawl.

Can we investigate whether specific asset endpoints under public.atl-paas.net are failing to properly release network connections (e.g., holding open or not closing TCP sessions), resulting in Chrome exhausting available connection slots and stalling subsequent asset downloads?

[Syahrul]

Hey @Kes WWG 

Welcome to the community!

Can you please raise a support ticket on our Support portal so we can investigate this issue further?

Thanks!
Syahrul

[Kes WWG]

Done, but also it seems like there is infinite loading loop after submitting the report (the link goes into refresh loop)

https://support.atlassian.com/requests/ goes into infinite redirect loop. Should look in that. Log out -> login with google -> same redirect loop ( /request ->

Only see, one 401 error

Request URL: https://consent-api.onetrust.com/v1/preferences?syncgroup=203x-......-1beb

Request Method: GET

Status Code: 401 Unauthorized

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