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Issue with runners, concurrency and link workspace to org

Fabien Houeto
January 15, 2026

For our bitbucket workspace, we are on a paid premium plan. However, we have our concurrency limited to 2 on the workspace for the pipeline runners and cannot attach the workspace to an org and change the concurrency (see https://community.atlassian.com/forums/Bitbucket-articles/Calling-on-all-workspace-Admins-Connect-your-Bitbucket-workspace/ba-p/3061134). When we reach the step after link bitbucket, there is no workspace displayed. 
This is blocking us on the pipeline.
We also tried to open a ticket on https://support.atlassian.com/contact/#/ but it will not allow us as it said that  we are on a free plan. So our only option is to post this as a question here. Can somebody from Atlassian please look into this.

1 answer

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 18, 2026

Hi @Fabien Houeto 

I've raised a ticket for you directly with our support team using the timezone tied to your billing address (GMT-7).

You will receive a response shortly (please check your inbox).

Cheers!

- Ben (Bitbucket Cloud Support)

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