With no changes to my notification settings I noticed I have stopped receiving emails when mentioned on tickets I am watching. I suspect I'm on the suppression list mentioned in other questions here.
These are the related questions:
- https://community.atlassian.com/t5/Bitbucket-questions/I-stopped-receiving-bitbucket-email-notifications/qaq-p/1088558
- https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-emails-of-pull-requests/qaq-p/1350499
Could anybody please investigate following email: [Removed]?
Hello Kirby,
Thank you for reaching out to Atlassian Community!
Checking your email on our tools, I found a bounce that it's probably the cause you are not receiving notifications:
550 5.1.1 Requested action not taken: mailbox unavailable
I removed the bounce and it should work now.
Please, take your time to test and let us know how it goes.
Regards,Angélica
@Angélica Luz I am no longer receiving bitbucket emails. Am I on the bounce list again?
I was able to receive bitbucket notification emails today. Thank you @Angélica Luz
Hello @Kirby Bryant,
Yes, there was a bounce and it was related to the same error:
I removed the bounce and you should receive notifications again.
If you face any issue, please let us know.
Thank you @Angélica Luz it is working again.
Yes, and the bounce was related to the same error:
I also removed bounces for four emails of the same domain, so if someone else was facing issues, it should work now.
@Angélica Luz Thank you!
@Angélica Luz I think I'm back on the list
@Angélica Luz Hi I have the same problem. I cannot receive from Confluence and Jira from March 2ed. Please help me to resolve this problem.
Hello @tongdandan,
Welcome to the Atlassian Community!
There was a bounce on your email due to the following reason:
550: 550 Mailbox unavailable or access denied
I removed it and the notifications should work now.
Kind regards,Angélica
@Angélica Luz Thank you so much, I can receive the notification now. Thanks again.
Hello. I have the same problem of not getting emails from Confluence and Jira from April 29th or so.
Could you please help me resolve this problem. Thank You!
Hello! I am not receiving any bitbucket emails. My email is [Removed by moderators]
Kind regards,
Fermin
Hello Fermin,
Welcome to Community!
There were two bounces on your email address:
550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp
Both were removed and the notifications should work now.
Hello. I have the issue again of not getting emails from Confluence and Jira
Hello @Steve Brewer,
There was a bounce due to the same error:
550: 550 5.1.1 Requested action not taken: mailbox unavailable
I removed it and it should work normally now
Hello @Angélica Luz I suddenly stopped receiving JIRA notifications on my mail despite being the watcher/assignee. All other watchers are receiving mails just fine.Can you please help resolve this issue ? Thanks in advance.
It's resolved.
Hi @Angélica Luz , looks like I am no longer receiving emails again. Am I back on the bounce list?
Thanks,
Kirby
@Angélica Luz Is it possible for this to affect just 1 person and not everyone in the application? I am having the same issue as others here, but because no one else using the application is, they feel like it is an outlook issue. I have attached my question here
Hi, I recently stopped receiving notifications fro... (atlassian.com)
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