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I somehow have multiple TOTP 2FA tokens active at once

kode54
kode54
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June 24, 2026

Ever since the merger between Bitbucket accounts and Atlassian accounts, my two accounts were merged, and now I have to separately enter both of the TOTP tokens every time I log in. First the one I created when I merged my accounts, and then the one that was attached to the Atlassian account before the merge.

The settings page only appears to allow me to completely disable TOTP and then maybe re-enable it?

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Vipul Reddy
Vipul Reddy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2026

Hey @kode54 

It seems you may still have two 2FA layers active simultaneously:

  1. Atlassian Account Two-Step Verification (MFA) — managed at id.atlassian.com

  2. Bitbucket Cloud Two-Step Verification (2SV) — managed in Bitbucket personal settings - https://bitbucket.org/account/settings/two-step-verification/manage

You can disable one of the two and keep only one active. You can disable the Bitbucket Cloud 2SV by navigating to https://bitbucket.org/account/settings/two-step-verification/manage and selecting 'Disable two-step verification'.

Let us know if you're having any trouble.

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1 vote
Arkadiusz Wroblewski
Arkadiusz Wroblewski
Community Champion
June 25, 2026

Hello and Welcome to Atlassian Community @kode54 

Atlassian’s documented reset path for changing the authenticator app is also disable/re-enable, so that´s expected.

Enable two-step verification | Bitbucket Cloud | Atlassian Support

Manage two-step verification for your Atlassian account | Atlassian Support

Best,

Arek🤠

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