I'm unable to login

[iulia_rad]

I am locked out of my Bitbucket account because I no longer have access to my 2FA device, and I do not have backup codes saved. I am unable to log in and therefore cannot open a support ticket through the normal portal. I tried to reset the password but I still got asked about code

Here are my details:
- Email associated with the account: [REDACTED]

[Ben]

Hi @iulia_rad 

I can see you have 2FA enabled against your Atlassian and Bitbucket accounts - you must first unlock your 2FA from the Atlassian account, and then you can proceed with the recovery process for Bitbucket.

We have a guide on this below:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

You need access to the inbox of the original email you mentioned to regain account access. Unfortunately, this cannot be bypassed.

Cheers!

- Ben (Bitbucket Cloud Support)

[Tinker Fadoua]

Welcome to the Atlassian Community @iulia_rad !

I will request Atlassian's assistance for you. They will reach out to you as soon as they can.

Best,

Fadoua