I'm not receiving bitbucket login verification code email

[Stewart McIntosh]

Hi, 

Trying to login to login via my companies bitbucket admin account and I'm not getting a verification code email. 

The login email is not for the account I am posting on though. Can I communicate the affected email without publishing here?

Thanks.

[Ben · Accepted solution]

Hi Stewart,

I can see you appear to have 2 emails - the account you've posted on, and another email ending with ".co.uk" domain.

I can't see any email blockages for the .co.uk domain, but I did see SMTP errors for the account you've posted on - I removed this account from the suppression list:

• 554 5.7.1 [internal] recipient address was suppressed due to customer policy

I'd suggest following our documentation for issues with not receiving emails - to clarify, you need access to any email inbox tied to your accounts to verify your account for login:

• https://confluence.atlassian.com/bbkb/email-notifications-not-working-1224343600.html

Please let me know if you need further assistance.

Cheers!

- Ben (Bitbucket Cloud Support)

[Stewart McIntosh]

Hi Ben, 

That's great thank you! I can login now.

Cheers,

Stewart.