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I'm getting the error "We couldn’t log you in"

Dafna
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October 22, 2024

 

 

Hello, I have a account of Bitbucket but I'm getting the error "

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

" but its not integrated with project of Jira and Confluence. I think it is the error of I had have an community Bitbucket accont in the same email.
Help me.
Thanks

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2024

Hi Dafna and welcome to the community!

The Bitbucket Cloud account with the same email as your community account was in a dormant state, which is the reason for the error you saw.

I reactivated the account. Can you please try logging in when you have some time and let me know if it works now?

Kind regards,
Theodora

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