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I could not login through a bookmark on Chrome, while the same bookmark works fine in Opera

Venkata Nutalapati August 24, 2024

Just two days ago, I could able to login to my bit bucket account(venkata.nutalapati@zekelman.com) via both Chrome, Opera browsers, using normal userId and web password. I have to set my app password for pushing my code using command line git though.
Today, when I tried through Chrome, it failed. While the same url worked with out entering userId, or password (could be SSO) in Opera Browser. I am using my password correctly (from my notebook).

I can understand that for pushing the code, I have to set the app password, but why the web login works in Opera and does not in Chrome, while both worked fine just two days ago ?

What is the concept here ?

1 answer

2 votes
Brant Schroeder
Community Champion
August 24, 2024

@Venkata Nutalapati welcome to the Atlassian community

Have you tried Chrome incognito mode?  If you are logged into Chrome with a different account that could be the issue?

Venkata Nutalapati August 25, 2024

@Brant Schroeder 
Appreciate your response. I did try just now. No help ! Please see the screen snippet.
bitbucket login problem.jpg

Brant Schroeder
Community Champion
August 25, 2024

@Venkata Nutalapati if you login with that account in a different browser does the same thing happen?  

Could it have been a different account?  Are you the repository owner?

Venkata Nutalapati August 25, 2024

@Brant Schroeder Yes, I am the owner or have write permissions on the repository as I have pushed code to it a few times already. Some one else in my organization created the repo though.

The two browsers, have the same repository as a bookmark. One is working the other is not currently, which were(both) working a couple days ago.

Brant Schroeder
Community Champion
August 25, 2024

@Venkata Nutalapati which browser is working?

 

Venkata Nutalapati August 26, 2024

@Brant Schroeder Opera is working, while Chrome is not.

Brant Schroeder
Community Champion
August 26, 2024

@Venkata Nutalapati what happens if you use Firefox?  I still think it has to do with your account that you are logged into Chrome with.

Venkata Nutalapati August 26, 2024

@Brant Schroeder 

Thanks for your follow up Mr.Brant Schroeder.
With Firefox as well, the same thing is happening.Bitbucket error Firefox.jpg

Brant Schroeder
Community Champion
August 26, 2024

@Venkata Nutalapati can you check in Opera and see if the username / account information is the same?   Could you possibly have two accounts?

Venkata Nutalapati August 27, 2024

@Brant Schroeder 
I have to do this to log in using the Chrome browser.

  1. I tried to login using Chrome. Clicked the link "need help logging in ?".
  2. Got a link to my work email which is my userId to reset my password.
  3. During the reset, I chose the same password, which was saved by me in a notes, as the new password. It took it.
  4. Then I updated the same password in the Chrome password manager, when it prompted me to save.
  5. Looks like it is a glitch with Chrome password storage, I guess.
Like Brant Schroeder likes this

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