I cannot delete account!

[Bri_el Thompson]

I created an account to try to see if it would be beneficial for me and it is not, so I'd like to delete my account however I receive this message and I don't know what to do. This is the reason why I'd like to have my account removed because this platform is way too confusing for me.

[Liam - DevSamurai]

Hi @Bri_el Thompson,

You can't delete your Atlassian account because it's currently set as a billing admin for one or more products (Bitbucket, Jira,...) or apps. Atlassian blocks deletion to prevent orphaned subscriptions.

I suggest removing the current account as the billing admin by replacing it with another account, or cancel all current subscriptions in the instance.

Here are the steps you can follow:

1. Log in to https://admin.atlassian.com/billing/
2. Go to Billing permissions
3. Add a different account (another email) as a billing admin
4. Remove your current account from the billing admin list
5. Go to Subscriptions and check that no products, apps, or subscriptions are still active.

After finishing, go back to your profile at https://id.atlassian.com/manage-profile/account-preferences → try to Delete account again.

Hope it helps 🙌

[Bri_el Thompson]

I don't have any accounts:

This is what is inactive:

[Liam - DevSamurai]

Hi @Bri_el Thompson , welcome to the community,

In that case, you may want to contact Atlassian Support directly:

• https://www.atlassian.com/company/contact/purchasing-licensing

Explain the situation, and they can check backend details and force it if needed.