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I can’t access my email

PCode
November 10, 2025

Hello,

My Bitbucket account is registered with an old email address.
I no longer have access to that email account because it's deleted. Now when I try to sign in, Bitbucket sends a verification code to the old address.

Could you please help me update the account to my new email address?
This is a personal account, and I am the only user.

I can prove ownership of the repositories if needed (for example, by providing repository URLs, SSH keys, or commit history).

1 answer

0 votes
Tansu Akdeniz
Community Champion
November 10, 2025

Hi @PCode 

Please check out the "Scenario" section in the page: How to update Bitbucket Cloud email address 

If needed, you could also reach to Atlassian support via http://support.atlassian.com

PCode
November 12, 2025

Thank you for the "Scenario" link, but that doesn’t help in my case.

Where do I need to ask more help? I originally asked this question here in support page.

Is there a different link there where the questions go to another support channel?


I have the option to verify my ownership, but that probably won’t happen through this public forum :)

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