How to fix the issue unable to log in Bitbucket

[KI]

I tried to access Bitbucket through my Atlassian home page, but I couldn’t log in.
The error message says:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Could anyone help me figure out and fix this issue?

[Shwetha Suvarna · Accepted solution]

Hey @KI 

Welcome to the community.

It seems that your Bitbucket Cloud account was marked as a dormant account due to not logging in to Bitbucket.org for a long period of time.

I went ahead and reactivated it. You should be able to log in now.

Let me know how it goes.

Thanks
Shwetha

[KI]

Hi Shwetha,

Thanks for your help. I can access my Bitbucket page now.

[Brant Schroeder]

@KI 

1. Do you have one Atlassian account? 
2. If yes is that account managed by your company? 
   1. If yes can you confirm that you have access to that app?
   2. If no are you the admin on your instance?
      1. If yes have you setup BitBucket? 

[KI]

The issue has been resolved now. Thanks for your help, Brant.