How can beta testers add issues?

[edgreenberg]

Using a Bitbucket Free account, and a private repository, I'd like to have my alpha and beta testers send me issues and feedback.  I don't mind if they read the issues list, or some part of it. I don't want to give them access to the code.   I'm not sure how this would work?

The repo is currently under my personal email address.

I created a team under that address, but didn't add any members or repos. 

Can somebody advise me? Or send me a URL?

[Ana Retamal · Accepted solution]

Hi Ed, welcome to the Atlassian Community!

You want your testers to not being able to modify the code, or to not see it at all? The issue tracker is linked to the repo, so they need access to the repo in order to access the issue tracker. As a workaround, you could create a separate blank repo, enable the issue tracker there and track your tester's issues and feedback that way.

Let me know if that would work for you.

Best regards :)

Ana

[edgreenberg]

Hi Ana, 

*** NEVER MIND: I FOUND IT ***  For others: Adding users was hidden under a "three dot" menu icon.  On the main code page, click the three-dot icon then share repository. 

Old followup question: So if they are able to see the repo, or if they in another repo, how do they get access. These are not programmers, so I need to tell them in great detail what to do.  I imagine they need bitbucket.org accounts, right? Do I then have the ability to add them to my repo? Or do I need to recreate the repo under the team?

Thanks, 

EdG

[Ana Retamal]

Hi Ed, glad you figured that out!

Regarding your question, they'll need to have Bitbucket accounts. You can give them access to your repo from the Settings page, you can find the instructions at Grant repository access. There are 3 different permissions you could grant them: Read, Write, or Admin. If you give them Read permissions, they'll be able to see the repository and the code, but they won't be able to make any changes. 

Do you have any other questions?

Cheers,

Ana

[edgreenberg]

> Do you have any other questions?

I think we're good from an account/permission perspective.  I created a BB account for my gmail account and was able to grant it permissions and then log in with it and file a test issue.

The problem that persists is not a technical one.  In the case of testers and issue reporters, the messaging is all wrong.  We're not going to resolve this, but it needs to be fed back. to Atlassian. The first message refers to "host[ing] your code,"  These folks wouldn't know computer code from morse code :)   They are (heaven help us) users.  But they are also my beta testers for the site I am building for them.. 

This is why I was looking for an issue-reporter role. 

It'll work out, but I will probably have to reassure them a bit. 

Thanks very much for your help. 

Ed 

[Ana Retamal]

Hi @edgreenberg, I believe what you're saying makes sense. I was ready to submit a Feature request on your behalf, but then I found we already have one in our issue tracker, you can find it at https://bitbucket.org/site/master/issues/2462/allow-admins-to-specify-read-write-admin. You can vote for it to increase its popularity and watch it to receive future updates.

Hope that helps! 

Kind regards,

Ana

[edgreenberg]

Thanks, Ana, I voted.