How can I solve application links error 500 after server migration and upgrade ?

[Jordan Villalobos]

I cannot see the page in /plugins/servlet/applinks/listApplicationLinks

Error 500 Oops, an error occurred

It throws in the logs 

com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getOrphanedTrustCertificates' in class com.atlassian.applinks.ui.velocity.ListApplicationLinksContext threw exception java.lang.NullPointerException at com/atlassian/applinks/ui/admin/common_header.vm[line 7, column 20]

This happened after a server migration and update from 4.9.1 to 5.13.0

Someone knows what to do in this case ?

Thanks

[Alexis Robert]

Hi @Jordan Villalobos, 

I have found 2 Atlassian KB that reference this error: here and here.

You will likely need to remove the ApplicationLinks in the database, remember to take a backup before you commit any changes that might break the application.

Let me know if this helps, 

--Alexis

[Jordan Villalobos]

No, It didn't. the BANDANA table seems to no exist in Bitbucket and I tried deleting the records in the trusted apps table too

[Alexis Robert]

Can you try following these instructions to delete the Application Links in the database ? It might help as it describes how to do so specifically for Bitbucket.

--Alexis

[Jordan Villalobos]

I did it, but it continues with the same problem