How can I cancel, or even find out what this subscription is for?

[jpgeek]

Thanks for reading and I appreciate any help anyone can give.

I got an email saying my trial is ending and it will become paid.  I don't remember what trial this is and I am pretty sure I don't want the service "Bitbucket (Cloud) Evaluation (Monthly Payments)".

If you no longer wish to proceed, please change your plan to Free by following the change subscription link for your Bitbucket license in (link)

The resulting page however has no "change subscription" link. It has a "manage subscriptions" link which goes to my "account settings" page which has nothing about billing or subscriptions on it, nor is there a link to any such page.

I managed to find a billing page on the admin.atlassian.com page, but it only says:

You don’t have any apps right now
Any app subscriptions you sign up for will appear here.

So I tried the "contact support" link:

What can we help you with? -> billing payments and pricing (new page)
How can we help you?* -> Quotes and Plan Changes

-> Pay and request quotes or make changes to existing ones

Choose a topic* -> Change cloud plan

Provide the related URL, SEN, EN or invoice number

Enter that and it shows:

ACCOUNT HELP
Learn about canceling your subscription
Follow our instructions in a support article about cancelling your cloud subscription online.
Cancel your subscription

Great! Click "cancel your subscription". However, the "cancel your subscription" button does NOT cancel the subscription. It takes me to this page:

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/#Cancel-a-subscription

which waxes lyrical on the differences between the new and old billing experience, what would happen to various flavors of services if I were ever able to view or cancel any of them, who can and cannot cancel services and even some helpful links like the "support" link that got me here in the firs place.

It even has a section that says:

To cancel a subscription:
Go to my.atlassian.com.
Find the subscription you want to cancel, then select  to expand options.
Select the Cancel Subscription and follow the prompts to confirm.

This would be just peachy, except that there is no "Cancel Subscription" link there.

Please, please help.  I have wasted many hours on this. 

[Syahrul]

Hey @jpgeek 

Welcome to the community.

Sorry for the inconvenience. Please raise a billing support ticket through our billing portal here. Our billing team will be able to assist you accordingly.

Regards,
Syahrul