Getting 403 Client error while adding Jira to Bitbucket

[Yuri Pimenov]

Following this instruction:

https://confluence.atlassian.com/bitbucket/connect-bitbucket-cloud-to-jira-software-cloud-814190686.html

I select Jira from apps. In a dialog I put my existing Jira URL and getting an error window similar to this:

```

Error

The add-on failed to be installed: Error calling installed at URL https://[myjira].atlassian.net/rest/aci/1.0/installation/jira-bitbucket-connector-plugin/install: 403 Client Error: for url: https://[myjira].atlassian.net/rest/aci/1.0/installation/jira-bitbucket-connector-plugin/install

```

Where https://[myjira].atlassian.net is my existing JIRA url. And btw calling this from browser https://[myjira].atlassian.net/rest/aci/1.0/installation/jira-bitbucket-connector-plugin/install gives 500. 

[Taranjeet Singh · Accepted solution]

@Yuri Pimenov Can you check if you have JIRA admin permission on your JIRA Software Cloud instance? Also check if you can navigate to Manage add-ons page in JIRA administration and view the list of all add-ons.

[Yuri Pimenov]

Yes, I'm in "administrators" group, but I can't see anything like add-ons in JIRA. What permissions do I need for that?

[Taranjeet Singh]

@Yuri Pimenov On JIRA Cloud, you need to be in site-admin" group for that. Try to get this permission and then try re-creating the application links.

[Yuri Pimenov]

I had site-admin already. These are my groups:

My be I did something wrong, but before I got "administrator" group I tried the same process with no success but at least without this error. Now I see some webhooks defined in bitbucket but they are read-only, I can't remove them. And when I repeat adding JIRA I get this error described in the topic. It's still there.

[Taranjeet Singh]

@Yuri Pimenov Since, without looking at your JIRA and Bitbucket instances, I will not be able to provide more help. So I suggest to please try the resolution from the answer suggested here by an Atlassian team member:

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-connect-Bitbucket-Cloud-to-Jira-Cloud/qaq-p/190133

If that doesn't work, I suggest to please raise a support ticket with Atlassian https://support.atlassian.com to get help from them.

[Yuri Pimenov]

Thank you, I don't have any traces of DVCS even by searching by this word, so I'm referring to support. Thank you.

[Taranjeet Singh]

@Yuri Pimenov You can find DVCS account page for your JIRA Software Cloud instance at https://<your sub-domain-name>.atlassian.net/secure/admin/ConfigureDvcsOrganizations!default.jspa

[Yuri Pimenov]

It says "This page is only available to JIRA Software users. If you think you should be a JIRA Software user, you should ask your administrator to give you application access to JIRA Software."

That means I have to get another permission?

[Taranjeet Singh]

@Yuri Pimenov If you are actually using JIRA Software Cloud, you should be in the relevant license group like jira-software-users. I see in your previous screenshot that you are just a JIRA Core user, which makes me think that either you are only using JIRA Core Cloud or you are not being added to jira-software-users group that provides access to JIRA Software Cloud.

[Yuri Pimenov]

Could be. Will try to understand what's the difference and may be our company needs too upgrade Jira license for that?

[Taranjeet Singh]

@Yuri Pimenov Please refer this page to understand the difference between 3 flavors of JIRA: JIRA Core, JIRA Software and JIRA Service Desk.

http://www.akeles.com/what-are-the-differences-between-jira-software-jira-service-desk-and-jira-core/

You will definitely need additional license for JIRA Software Cloud.

https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-vs-jira-core-license