Forge Bitbucket app installation upgrade failing with "No Installation found"

[Леонид]

Hi,

I’m experiencing a broken Forge app installation state in Bitbucket where the app is visible and working in the UI (from latest installation), but cannot be upgraded or uninstalled via Forge CLI due to No Installation found error.

App details

• App ID:
  ari:cloud:ecosystem::app/7eef7bc1-2828-415e-8225-8c0b7546b059
• Workspace ID:
  ari:cloud:bitbucket::workspace/8872d9e0-8080-4c06-990a-762ed16e6dc9
• Installation ID (from CLI):
  2a98d10d-f4e0-49ea-a0cf-8caee67ec6d9
• Environment ID (from dev console):
  230bfd34-b275-497a-b3fa-dbeafbb4744e
• Environment:
  development
• Current installed version:
  12.0.0
• Latest deployed version:
  13.0.0

Issue summary

The app is currently installed in the Bitbucket workspace and its UI is functioning correctly.

However:

• forge install list shows the installation as Outdated app
• forge deploy works successfully and publishes new versions
• forge install --upgrade fails with No Installation found
• forge uninstall fails with No Installation found
• Fresh forge install fails with Insufficient permissions to install app

Also I can't uninstall or upgrade app manually using UI buttons in my Workspace settings under "Apps and Features" > "Installed Apps"

Additional context

The workspace was recently deleted and restored after a Premium trial ended, with assistance from Atlassian Support. (ticket)

This issue started occurring after that restoration, during my first deployment/update cycle.

[Arkadiusz Wroblewski]

Hello @Леонид 

The workspace restoration likely corrupted the Forge installation state, leaving the backend completely out of sync. Since both CLI and UI commands fail while the app remains visible, Atlassian Support will need to manually clear the stale record.

Please reopen your support ticket with the App ID, Workspace ARI, and verbose CLI logs. I also recommend posting these details in the Atlassian Developer Community, where Forge ecosystem engineers can track this state mismatch.

Best and wishing you best luck 🤞, 

Arkadiusz🤠☀️

[Леонид]

Hi @Arkadiusz Wroblewski

I received an automated response on my previous ticket stating that it had been archived due to inactivity and cannot be reopened:

“We see you've replied to a ticket that has been archived due to lack of activity. This ticket cannot be reopened, but feel free to file a new request instead through our Contact Us page.”

As advised, I have created a new support request via the Contact Us form:
https://support.atlassian.com/contact/ → Raise a support ticket

Hope this new ticket can be picked up and resolved. Please let me know if any additional information is needed.

[Arkadiusz Wroblewski]

@Леонид 

Hey! You're doing a great job! Just to be clear, we're not actually employees of Atlassian ourselves, but we are here to help users out based on our experience.

So just have faith and patience 😊

Best 

Arkadiusz 🤠