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Experiencing several problems inviting team members to our repository

Robin
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March 25, 2026

I made a new project and repository yesterday and tried to invite my team of 4 other people. 
1: Two team members who were using a hotmail.com email account were not able to join because they were not receiving any invitation emails. We have tried resending several times and the emails did also not show up in spam. They opted to make new accounts using a different email provider. 
2: One of the two team members who made a new account was able to join, the other is not able to join because they keep getting an error saying "The owner of this repository (xxxxx) is already at their plan limit and will need to upgrade before adding more users.", even though this is not the case! 

We've opted to wait 24 hours to see if the error persists, and it does. 

What should we do?

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