[Error] The owner of this repository is already at their plan limit

[langdag]

Hi, Atlassian Team!

The admin of the repository sent me invite, but I was unable to go to the repo. The error appeared which states: "The owner of this repository [owner full name] is already at their plan limit and will need to upgrade before adding more users". The admin deleted one of the users, and resent invite, but I still have the same problem. I have tried to log in from different accounts, but unsuccessful. The admin said, he was able to log into repo by sending invite to another email. Can you please check the account of the owner of repo? 

[Theodora Boudale · Accepted solution]

Hi @langdag and welcome to the community!

I can confirm that the workspace where this repo belongs is at its plan limit. All workspace members count as billable users regardless of their access.

You can ask the admin of the workspace to access Workspace Settings > User Directory. They can see on that page all users with access, view what access each user has, and also remove users.

Just a heads up, I removed the repo URL from your post to comply with our privacy policy.

Please feel free to reach out if you have any questions!

Kind regards,
Theodora

[langdag]

Hi, @Theodora Boudale ! Thank you very much for the quick response and the warm greetings in the community! I will try to reach the admin with the help of your information.

Thanks again and Kind Regards,

Viacheslav