Emails on suppression list

[tpiech]

There are several email addresses from the domain of our email address in your suppression list. Can you please clear all of them. Thank you.

[Andy Heinzer · Accepted solution]

Hi @tpiech 

I found there was a suppression on your account.  There was a bounced message with a reply from your mail server:

2023-09-25T10:02:51.000Z  550 No Such User Here

I have removed this suppression, you should now be able to receive notifications.

Regards,

Andy

[tpiech]

@Andy Heinzer thank you for your help. Some of my team members are still not receiving email notifications from our our customers' Confluence products. Is it possible that our accounts are still on the suppression lists of other companies that we're linked to?

[Andy Heinzer]

@tpiech Thanks for letting me know.  I researched this further and found other users that were being suppressed by our system.  It looks like maybe your mail server was temporarily down when we tried to send email to it:

2023-09-22 08:54:39.934 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i67-20020a636d46000000b0056fa1bc208esi3812924pgc.722 - gsmtp
2023-09-22 08:54:09.964 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser k7-20020a634b47000000b00578ca217740si3874144pgl.711 - gsmtp
2023-09-22 08:54:23.440 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser o7-20020a170902d4c700b001c57c952622si3743414plg.446 - gsmtp

These three responses were for each a different email address that shared your domain.  All of these came back in a 1 minute period.  I can see how our system then suppressed further attempts to these accounts because our system believed the accounts to be invalid now.

I have cleared the suppressions for all accounts on your domain from our side.  These users should now be able to get new notifications from us again.  Please let me know if there are other users affected here.

Andy

[tpiech]

Thanks @Andy Heinzer! I'm hoping this is all we need.