Email alias has broken my Bitbucket accounts

[Samuel Josephs]

I am a PHD student working on a widely used scientific code that is hosted on Bitbucket. My university email is aliased such that I have two email addresses that correspond to the same outlook account.

I set up my account initially with one of these emails, but my supervisor sent an invite for access to the repository to the other alias. As such I set up another account under this alias and all seemed well.

This was until I needed to fork our group code, which when attempted I recieved a very generic error message. Upon further inspection this was because my account storage was limited at 1GB as academic storage benefits had been confired to the other account. To fix this I simply forked from the other account, all seemed well.

24 hours later and my fork and access to coworkers workspaces have been deleted, this seems to be due to the storage benefit being swapped between accounts.

The prospect of all repositories potentially being deleted every 24 hours due to assigned storage alternating between accounts is not something I would like to deal with, is there any way support might fix this on their end? The web form to file a support  ticket made out that I may have to pay to speak to a human which I would not be very impressed with.

Any help is much appreciated.