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Connection problem from Turkiye

mehmetsoylucom
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August 2, 2018

I can't connect Bitbucket servers from Turkiye. I think it's about new IP if Bitbucket. Any idea?

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2018

Hi Mehmet! This could indeed be related to the new IPs for Bitbucket Cloud. 

It seemed to be an issue when users were trying to reach Bitbucket via IPv6, they'd get an SSL/TLS handshake issue. As a workaround we suggested to disable IPv6 or to use the "–4" flag. Our Engineers have now reverted the IPv6 part of DNS change and we believe the services and handshake should be restored. Can you confirm if it works now for you? For more information please refer to our Status page: https://status.bitbucket.org/incidents/vhwmrlvp1nh5

We're also aware that our new IPs are blocked in Russia, although we haven't seen this affecting any other countries. For Russian users we've suggested either using a VPN, or adding one of the old Bitbucket Cloud old IP's into your etc/hosts (linux) or hosts file (windows) file as below:

104.192.143.1 bitbucket.org

This IP will stay active for now while we work towards a possible solution. 

Did this help you with your issue? Are you still having trouble? If so, can you send us the error message or log you're getting?

Kind regards!

Ana

jredmond
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2018

The Russian block should be resolved now. If you've added that specific IP to your hosts file then you should remove it.

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