Change email confirmation email is not delivered

[aartrainey]

I'm trying to change email for my Atlassian account and nothing happened. I don't receive any email not on my current or new email. Trying more than a few months without any luck.
I just see the "We just need you to check your email ***@gmail.com and to verify it’s you and complete the update."
but don't receive any email

[Shwetha Suvarna]

Hey @aartrainey ,

Welcome to the community...

Checking the logs internally, we observe that the emails are delivered to the organisation's Mail server.

We use the following email addresses to send invitations/product notifications to our users - these must be allowlisted to ensure that there are no blockages from your internal mail server:

Invitations

• noreply@am.atlassian.com
• noreply+XXXXXX@id.atlassian.net

Product Notifications

• no-reply@atlassian.com
• noreply@mailer.atlassian.com
• notifications-noreply@bitbucket.org

IP ranges from which emails will be sent and that need to be allowed in your email server:

• 216.221.175.128/25
• 76.223.147.128/25

Please review the page below for more details:

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

Best Regards
Shwetha Suvarna

[Nikola Perisic]

Welcome @aartrainey 

This is possible that your email has been added to the surpression list on the Atlassian's side. To resolve this, you need a support ticket for them here: https://support.atlassian.com/contact/#/ - this of course counts if you have either standard or premium version, otherwise someone from the Atlassian team should check it and answer you here.