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Cant login on bitbucket

Bernardo Henz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 28, 2026

I can login into Atlassian account, but not on Bitbucket. Whenever I try I get:

```
We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.
```

I've already tried different browsers, devices, with no lucky.

1 answer

0 votes
Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2026

Hi @Bernardo Henz

Welcome to the community.

It appears that your Bitbucket Cloud account is marked as a dormant account due to not logging in to Bitbucket.org for a long period of time.

I've went ahead and reactivated your Bitbucket Cloud account on my end.

You should be able to log in now.

Regards,
Mark C

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