Cannot login to old account

[pang0018]

I can no longer login to bitbucket account. I used to use a username/password to authenticate and now it appears you can only use email/password.

[Ste Wright · Accepted solution]

Hi @pang0018 

This is a public community, so best to not post your email address in your question. I've removed it.

I would recommend contacting Atlassian Support for this query.

Ste

[pang0018]

Thanks Stephen, I did contact them, they said that since I am on a free account to ask the question here.

This was their full response

Thanks for reaching out to Atlassian, I hope you're doing well and having an amazing day. My name is Brayan and I'm part of the billing and licensing team. I'm happy to help you with this request.

Your ticket has been routed to our team to verify your support eligibility.

In review, your account receives exclusive support from our online Atlassian Community. As of July 1, 2021, Bitbucket Cloud support has aligned our support offering for free licenses to our other Cloud products - please see our Atlassian Support Offering.

This means Bitbucket cloud-free plans and users are only eligible for community support.

On the Community, we have dedicated Atlassian Support staff and Community Leaders ready to help. Additionally:

• We have thousands of questions and answers per month in our community, with community members who’ve been working with our products for 10 years or more!
• As Community Support is the only channel available for our Free and Starter license users, we make sure to pay special attention to getting to these requests.

If you haven’t already, please create a post with this issue on the Community so a community member will help you soon.

[Ste Wright]

Hi @pang0018 

Your username is likely associated with an email address from when you set it up.

Have you tried using your email address to login?

Ste

[pang0018]

Yes, that was the first thing I tried. I do not see any of my repos

[pang0018]

OMG... now I tried again and I see it... looks like there are multiple "workspaces" you can flip too.. thanks for the quick replies Stephen.

[Ste Wright]

No worries, glad it worked :)

If this answer helped you, could you accept it?

Ste