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Cannot log into bitbucket

Dana Morgoch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 18, 2025

I keep getting the following error where it says 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I have tried different browsers, using incognito mode and even different computers and nothing work. I saw another post about a dormant account and it said if you see this make a new post.

2 answers

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 21, 2025

Hi @Dana Morgoch 

Your account was marked as DORMANT due to inactivity - I have just re-activated your account so you should be able to login again.

Cheers!

- Ben (Bitbucket Cloud Support)

0 votes
Kristian Walker _Adaptavist_
Community Champion
December 19, 2025

Hi @Dana Morgoch 

I have flagged this issue by clicking the Request Atlassian Assistance button for you, so Atlassian support can see this and investigate it for you.

Regards,

Kristian

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