Can't use an email with custom domain?

[ecdeveloper]

I'm trying to update my account email and I'm getting "Enter a valid email address", even though this is a totally valid email. 

Looking at the HTTP response, I see "change-email.form.new.email.error.restricted.domain". How can my custom domain be restricted? 

[Mia Tamm]

Hi @ecdeveloper

That error usually means your email domain is restricted because your Atlassian account is managed by an organization (like a company or school).

Here’s how to fix it:

• If your account is managed, only your organization admin can change your email. You’ll need to contact them and ask for the update.
  
  
• If your account is not managed, go to id.atlassian.com/manage-profile/email and try updating it there.

To check if your account is managed, go to that same link — if you see a message saying it’s managed, you’ll need admin help. If not, you should be able to change it yourself.

Hope that helps!

— Mia Tamm from Simpleasyty