Can't receive email invitation

[Homa-Creatives]

Hello,

I cannot receive an invitation email to the email address linked to this account. We have checked with the admin and retried sending the invitation multiple times in the past 24 hours to no avail.

Can I receive support on the issue, please? 

[Andy Heinzer · Accepted solution]

Hi,

I took a look at your account, I can see that we sent 4 messages that appear to be invites to your address in the past 24 hours.  All of these show as delivered from our side.  I would recommend checking your spam folder for these invites.  If they are still not located there, then I'd recommend reaching out to your mail administrator to see if they can help locate these messages.

Andy

[Homa-Creatives]

Thank you for checking! Will refer to our admins then.

[ahmade]

@Andy Heinzer I've same issue, my team tried to invite me multiple times, but didn't receive any invitation, the only thing I received is Bitbucket welcome email. Can you check please from your end? I've checked the Span folder and contacted our IT guys as well to check.

[Andy Heinzer]

@ahmade Found there was a suppression on your account.  We received a bounce message when trying to send to your address

2024-05-15T04:02:36.000Z

550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [600Fck9YMxmurz7Mvgx-u

This causes our system to suppress further notifications to your account.  I have cleared this from our side, but if this continues, you might want to reach out to your mail admin with this information.

Andy

[Marko Hoepken]

Hi,

we have the same problem.

We are on the free programm (<10 users). The first 7 worked fine.

We try to add the next account, but it did not receice any email.

Even creating an account DIRECT on Atlassian (outside of our company) did no work.

So I guess, THIS email is also blocked.

@Support

I would not like to post the email here (protect privacy), can you contact me directly?

Thanks Marko