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Can't receive BitBucket workspace invitiation e-mail

Freya
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December 2, 2025

A colleague has been trying for several days to add me to a BitBucket workspace, but I'm not receiving the invitation e-mail.

I already checked my e-mail notification settings. Product invitations was unchecked, so I checked it and we tried to resend the notification twice, but still not receiving it.

I of course already checked the junk folder and my automatic rules.

Other people in my organisation are receiving the e-mails correctly so I'm also assuming it's not a firewall or blacklist issue.

Could someone check why these e-mails are not arriving?

 

1 answer

0 votes
Rilwan Ahmed
Community Champion
December 2, 2025

Hi @Freya De Coninck ,

Welcome to the community !!

You should open a support ticket with Atlassian to see if the email address is on the suppression list. 

https://support.atlassian.com/contact/#/

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