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Can't push to Bitbucket

tensigh April 4, 2025

I have a repo that I haven't updated in 4 years, I just did. 

 

When I push to origin master, Windows 11 comes up with an Atlassian login screen with the username of the repo and asks for a password. It rejects whatever I put in. 

I've tried using the email address on my account to no avail. I don't know how to get past this - no matter what credentials I enter they don't get accepted. 

What can I do? 

1 answer

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2025

Hi @tensigh  

The most common issue customers are experiencing related to authentication is due to the deprecation of GIT username/password in favour of App Passwords on 01/03/2022:
https://community.atlassian.com/t5/Bitbucket-articles/Announcement-Bitbucket-Cloud-account-password-usage-for-Git-over/ba-p/1948231

You will need to make use of an AppPassword for communicating to GIT via HTTPS.
We have documentation for usage of app passwords at the following link:
https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/#Create-an-app-password
Essentially, when connecting via HTTPS you will use your App Password alongside your username seperated with a ":" character.

Therefore if you are authenticating to GIT over HTTPS to push/pull you will need to update your remote URL's to include the App Password:

The same applies when performing git clone:

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)

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