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Can't log in

Nuno Silva
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 16, 2025

Hello :) 
Just tried to log in to bitbucket with the atlassian account.
I can login to other apps but not bitbucket. 
Tried all the suggestions I could find (clear cache, cookies, incognito, other browsers) but still can't log in.
Saw in the community forum that my account may be dormant.. Is that something it can be fixed?
I have access to bitbucket via my work account too and other older projects, but just not with my personal account. 
Thank you for your suggestions,
Nuno

2 answers

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 23, 2025

Hey @Nuno Silva 

Welcome to the community!

Can you try again? Your Bitbucket account was in dormant state and I've reactivate it so you should be able to login to Bitbucket now.

Let me know how it goes.

Regards,
Syahrul

0 votes
Tansu Akdeniz
Community Champion
November 21, 2025

Hi @Nuno Silva 

Welcome to the community!

I've escalated the issue to the Atlassian team so they could check it further.

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