Can anyone advise how to add new users?

[Rachael Smith]

We are facing an issue while trying to add a new user to our Bitbucket workspace through Atlassian.

We have followed the standard procedure multiple times over the past week adding the user through the Bitbucket user management section and sending the invitation email.

However, the user has not received any invitation email, despite us attempting the process more than five times.

We also verified that:

• We have the required permissions to add users to Bitbucket.
• The user email address is correct.
• No bounce-back or error message was shown during the invitation process.
• The user has checked spam/junk folders but still did not receive the invite.

Because of this issue, we are unable to add the user and grant him access to the Bitbucket repositories, even though we have proper provisioning available on our end.

I also cannot seem to figure out how to access customer support

[Ben]

G'day Rachael!  

I have checked the affected user's email address and can see that the user has disabled product notifications (which includes invitations) - hence why they've not been able to receive these.

To resolve this:

• In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option
• Once complete - an admin will need to navigate to Workspace Settings > User Groups then access the Developers user group, expand Invitations Pending, click Cancel invitation to completely remove it from processing, then click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)