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Bitbucket repos removed earlier than expected - any way to restore?

Bitbucket repos removed earlier than expected - any way to restore?

Hi everyone,

I’m experiencing an issue with my Bitbucket repositories that were unexpectedly deleted.

I received notifications stating that inactive repositories would be deleted after May 15 if there was no activity. However, as of today (April 27), my repositories are already gone.

Has anyone else experienced early deletion like this?
Is this expected behavior or could it be an error?

Also, is there any way to restore repositories in this situation (especially on a free tier account)?

Any advice or similar experiences would be really helpful.

Thanks in advance!

2 answers

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Answer accepted

Hi @Yurik Mykhaletskyi

I've gone ahead and re-activated your personal workspace. There are issues at the moment with the self-service recovery method, so support is handling these when needed.

Please check again and let me know how it goes :)

Cheers!

- Ben (Bitbucket Cloud Support)

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Hi Ben,

Thank you so much for the quick help! I can confirm that everything is restored and working perfectly now!

Really appreciate your support 🙌

Cheers,
Yurii

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Like • Tomislav Tobijas likes this

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Hey @Yurik Mykhaletskyi ,

You can check this article about the upcoming deactivation/deletion: Bitbucket cleanup of free unused workspaces: what you need to know
Now, as stated in the docs, you should be able to restore your workspace by following the steps stated in the article.

Also, I believe you should be able to raise a ticket on Atlassian Support to ask their team if they can reactivate the workspace and everything within it. 👀

Cheers,
Tobi

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Hi @Tomislav Tobijas ,

Thanks a lot for your reply and the link!

Unfortunately, I’m unable to restore the workspace using the steps from the article. The "All workspaces" button is not clickable for me - nothing happens when I click on it.

Also, I tried to raise a support ticket, but it seems that creating tickets is only available for paid plans, so I don’t have that option.

Has anyone encountered a similar issue or knows any workaround in this case?

Thanks again for your help!

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Like • Tomislav Tobijas likes this

Some problem here.

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Hi @Guy Klaassen

Can you check this link?

https://bitbucket.org/account/workspaces/deactivated

Cheers!

- Ben (Bitbucket Cloud Support)

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Hi Ben,

Thnx for getting back to me. I have 'checked' the provided link. Result: nothing there.

Can you / Atlassian please clarify what is going on here?

./Guy

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Hi @Guy Klaassen

As highlighted in the article shared above - free workspaces with no activity on them were cleaned up, and these started to be permanently deleted as of May this year (notifications/posts have been made since last year warning of this).

If you're able to share the workspaceID here, we can take a look if it's still intact. If you're not comfortable sharing this - please let me know your timezone so we can raise a support ticket on your behalf with the team who operates during your working hours.

Cheers!

- Ben (Bitbucket Cloud Support)

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Like • Tomislav Tobijas likes this

I am from The Netherlands. (Amsterdam timezone). I would like to have a support ticket issued. Thnx in advance.

./Guy

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Bitbucket repos removed earlier than expected - any way to restore?

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