Bitbucket login fail with "We couldn’t log you in" message

[Hambster Lin]

tried different brower without luck. it seems my account is inactive?

[Theodora Boudale]

Hi @Hambster Lin and welcome to the community!

Your Bitbucket Cloud account was in a dormant state. I reactivated it just now.

Can you please try logging in and let me know if the issue is resolved?

Kind regards,
Theodora

[Laurie Sciutti]

Hello @Hambster Lin and welcome to the Community!

Your account may be inactive / dormant, so you'll need Atlassian Support assistance.  I've submitted a request on your behalf.

[G subramanyam]

Hi @Hambster Lin welcome to Atlassian community.

Your query indicate a few things beyond just an incorrect password.

• If your account hasn't been accessed for a long time, Atlassian might mark it as inactive or suspended for security reasons or due to terms of service.
• Too many incorrect password attempts can temporarily lock an account.
• If your Bitbucket account is part of an organization (e.g., your company's team), an administrator might have suspended or deactivated your user account within their Atlassian organization settings.

Few troubleshoot steps:

• Double-Check Your Credentials.
• Try password reset.
• Check Atlassian's Status Page
• Contact Your Organization's Admin (if applicable).