Bitbucket invites are not being received (tried everything)

[Nirav Venkatesan]

Bitbucket repo invite is still not showing in my email inbox even after enabling 'Product Invitations' in settings, and having my workspace admin cancel and re-send the invite multiple times. Followed the steps outlined here.

I also cannot open a support ticket for this without upgrading to the paid plan which is extremely frustrating. I do not see what else I am missing on my end and this is significantly slowing our teams progress. Yes, I am also checking spam and all possible folders. Atlassian is not on any of my blocked email lists either.

[Shwetha Suvarna]

Hi @Nirav Venkatesan ,

Welcome to Community...

We observe that the Invitation emails are delivered to the organisation's Mail server on 1st of December.

Could you please check the steps below to receive Emails from BitBucket:

• Ensure that the invitation email is not being filtered into the spam or junk mail folders.

• The following information can help identify the invitation email:

• Email Subject: "...invited you to join the <workspaceID> workspace on Bitbucket"

• Email Sender: noreply+xxxx@id.atlassian.net (Example only)

• Email Body: "...invited you to join the <workspaceID> workspace on Bitbucket"

• Allowlist the following IP address :

  • 216.221.175.128/25

  • 76.223.147.128/25
    If the problem persists, please contact Bitbucket Cloud Support for further assistance.

Please review the pages below for more details:

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

• https://confluence.atlassian.com/bbkb/troubleshooting-not-receiving-bitbucket-cloud-workspace-invitations-1562215572.html

Best Regards
Shwetha Suvarna

[Nirav Venkatesan]

Well.. this is not very helpful as I have gone through all these steps and still cannot find the invite in any of my inboxes/spam. Is there not some way to manually trigger it on your end to help troubleshoot?