Bitbucket Server upgrade from 4.0.1 to 4.1 loses connection to database (launches to setup page)

[Deleted user]

I just upgraded Bitbucket Server from 4.0.1 to 4.1 and it lost its connection to the database (it comes up on the setup screen). The database is intact, so how do I tell Bitbucket where it is?

[ThiagoBomfim]

Hi Craig,

In that case, have a look at the article below:

• Change BITBUCKET_HOME when installed as a Windows service

How did you install the service? Did you choose to have the service installed as part of the installation process of 4.0.1?

[ThiagoBomfim]

Hi Craig,

If that happens, it means you didn't point the installer (using the upgrade workflow) to your old BITBUCKET_HOME. Have you tried running the upgrade again pointing at the right home directory?

[Deleted user]

Hi Thiago. I did point the installer at the old BITBUCKET_HOME, I did use the upgrade workflow, and I did try running it again. I've discovered since I originally posted that everything works perfectly if I launch Bitbucket Server using the Windows bat file. I'm only experiencing a problem if I run it as a Windows service.

[MIchal Wlodarczyk]

Have you managed to find a pernament solution here? I have the same issue - well maybe similar. I have installed Bitbucket 4.8.5 and recently, after a server restart Bitbucket service woke up but was not able to restore database connection. It works fine when I start Bitbucket from .bat but not as Windows Service. I tried to reinstall service - did not help either...

[Deleted user]

I have not, unfortunately, and I've performed several upgrades since my initial post. I'm still launching from the BAT file, which works perfectly. It's extremely annoying but at least I have a workaround, especially since Atlassian has made no effort to follow up to my last post almost a year ago.

[MIchal Wlodarczyk]

It's a pity. I found it as a possible solution, but it did not help either... https://confluence.atlassian.com/bitbucketserverkb/change-bitbucket_home-when-installed-as-a-windows-service-779171532.html

[ThiagoBomfim]

Hi Michal,

What exactly failed in the solution you linked?

[MIchal Wlodarczyk]

It looks like Bitbucket installed as a Windows service is not reading BITBUCKET_HOME even passed as a service startup option. Whenever I start Bitbucket as Windows service I got redirected to the setup site, while starting it from .bat runs my instance without any problems. Ecactly what Craig described earlier. bitbucket.png

[ThiagoBomfim]

Hi MIchal,

There is a double quote ( " ) before the path on disk.

Could you remove that from there and try to restart the service?

Let us know how you go, please.

[MIchal Wlodarczyk]

Hi, the double quote is jus a leftover after I was playing with different approach of defining the parameter. Anyway, without it it also does not work . I have also tried reinstalling the service - without success.

[Craig Patchett]

Looks like Atlassian has given up on this once again. Tune in a year from now when the next user experiences this problem and the same support advice is given again.

In the meantime, this is such a significant problem that I've been referring people to GItLab when they ask for advice on a Git solution. (Unfortunately we're integrated with Jira, so we have to deal with the issue as best we can.)

[MIchal Wlodarczyk]

I wonder if we could check it somehow in the log files from service startup what is BITBUCKET_HOME's variable value...