Bitbucket - Lost Access to Workspace

[Brad Mauzerall]

Myself and another member of our team lost access to our Bitbucket workspace - we get the following screenshot when attempting to access.  Two items of note:  we have not knowingly changed a user access/role/permission for any Atlassian user in our organization.  2) This does not appear to be impacting all of our organization's users, just select users. 

[Ben]

Hi @Brad Mauzerall 

I can see that there is a user that is already an admin on that workspace with a very similar email address to the one you've used to raise this ticket (hint: it has your first name in it and uses the same domain).

I'd suggest attempting to login using any other known email addresses from that organisation to regain access - I will not share it here as this is a public forum.

If you still cannot gain access - please have another member of your organisation raise a formal support ticket with our team, as I can see that the workspace is paid:

• https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)