Bitbucket I'm not able to access to the admin

[Manuel Arrabal]

I'm not able to access to the admin in Bitbucket and I need to renew my licenses.

I feel the admin user has left the organisation and we are not able to access like an admin

[Andy Heinzer]

Hi Manuel,

If you are using Bitbucket server, I would recommend following this guide in order to recover admin access to this application: https://confluence.atlassian.com/bitbucketserver/lockout-recovery-process-776640158.html

However if you are using Bitbucket Cloud, you won't be able to follow that specific guide.  Instead I would recommend using the Contact support form at https://support.atlassian.com/contact/ and then select the option for "Billing, payments and pricing" if you are both locked out of admin and trying to renew.   This will create a ticket with our customer advocates team who can work with you in regards to renewing the product.

Please let us know if we can be of any additional help here.

Andy