Bitbucket Cloud workspace locked read-only (user limit exceeded, Free plan, 2 users)

[Georgi Kashev]

Hi,

Our Bitbucket workspace lmfinance is locked in read-only mode with error “user limit exceeded (HTTP 402)”.

We are on the Free plan (limit 5 users) and User Management shows:

• Total users: 2

• Active users: 2

This looks like a billing desync issue.

[Ben]

Hi @Georgi Kashev 

I have checked and can see your Bitbucket user group in Atlassian admin only has a single user in it, this is also reflected in the workspace itself.

Can you please let me know if you're still encountering the issue - or if this is since resolved?

Cheers!

- Ben (Bitbucket Cloud Support)