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500 error something went wrong

Steven Hooisma
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May 21, 2025

I get a 500 error with the response something went wrong. I do get these responses very often. Does anyone know how to solve this issue?


Error: {"type":"error","error":{"message":"Something went wrong","id":"928a2ccb716a45be8d81132f779a5352"}}

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Phil C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 22, 2025

Hi @Steven Hooisma,

Welcome to the community!

I tried looking up the error code you referenced it translates to the following:

Can only commit on top of the head of branch "develop", not any of its ancestors

Could you share more context about where you are seeing this error? Is it occurring through the API or the UI?

- Phil

Steven Hooisma
I'm New Here
I'm New Here
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May 26, 2025

Hi Phil,

I tried to add a yaml file to a branch called 'ams-1' by the API, we use the repo/branch for IaC. 

Phil C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 27, 2025

Hi Steven,

Thank you for the update. 

In the past, I've encountered this error associated with branch restrictions. Could you verify whether there are any branch restrictions set up on "ams-1"? The particular restriction in question would be a write access limitation, meaning that either no one or only certain groups or individuals are permitted to write to that branch.

- Phil

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