2FA reset request email not being received

[Rob Aimes]

I worked for a company, I then left said company and after some time I'm now back at said company. During this time my company account for the relevant password manager and authenticator applications were deleted. As such, I can no longer access it, nor can it be reinstated as it was deleted, not deactivated.

After reading one of the suggested articles I've waited the 24 hours to receive the reset email to no avail. Admittedly, I only discovered there was a 24 hours waiting period until I'd requested the reset a number of times. Because of this, or the fact the email was inactive for a period, I'd imagine my email is probably on the 'suppression list' as described in another question with the same problem.

I need to be able to access the relevant repositories to begin upcoming work, so any assistance in getting this working would be much appreciated.

[Patrik S · Accepted solution]

Hello @Rob Aimes ,

The last few emails atlassian attempted to send to your email address were bounced back with the following error message:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

which cause the email to be added to an internal suppression list that helps prevents Atlassian email domains to be flagged as Spam.

I went ahead and removed your email from that list, which should allow you to receive new emails going forward. So you don't need to way additional 24 hours, I've also re-sent the recovery 2SV email to your address.

Let us know in case you still don't receive it.

Thank you, @Rob Aimes !

Patrik S

[Rob Aimes]

That's now landed in my inbox, thanks for the assist.

[Patrik S]

Awesome! Happy to hear that @Rob Aimes .

If you ever need help in the future, feel free to reach out!

[Hana Kučerová]

Hi @Rob Aimes ,

welcome to the Atlassian community!

Have you tried to contact directly the Atlassian support? They should be able to "unblock" your e-mail address.

[Rob Aimes]

Trying to create a 'support ticket' led me to create a question here. My account does not have the correct permissions to create support tickets. Following the support form only yields the option to submit a password reset request, which is not what I'm after.

[Hana Kučerová]

@Rob Aimes Oh, I see. I have marked this question for Atlassian support. They should look into this soon.