Bamboo: Permission issue starting/stopping the IIS server

[Jesslee]

We have a permission issue starting/stopping the IIS server with Bamboo. Here's from the log file:

05-Jun-2015 09:28:30   c:\build\11141121-19496961>REM START IIS 
  05-Jun-2015 09:28:30
  05-Jun-2015 09:28:30   c:\build\11141121-19496961>sc \\DEPLOYSERVER start w3svc 
  05-Jun-2015 09:28:30   [SC] StartService: OpenService FAILED 5:
  05-Jun-2015 09:28:30
  05-Jun-2015 09:28:30   Access is denied.

We have a user SRV_bamboo which runs Bamboo and has admin privileges on \\DEPLOYSERVER. We confirmed the privilege is working by manually starting/stopping the IIS server on CMD.

C:\Users\SRV_bamboo>sc \\deployserver stop w3svc
SERVICE_NAME: w3svc
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 3  STOP_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x1
        WAIT_HINT          : 0x4e20

C:\Users\SRV_bamboo>sc \\deployserver start w3svc
SERVICE_NAME: w3svc
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 2  START_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x1
        WAIT_HINT          : 0x2bf20
        PID                : 1652
        FLAGS              :

What could have been the cause of the issue here?

[Jesslee · Accepted solution]

We just found out the cause and solution. It seems the user configuration onto the Bamboo service was gone after updating Bamboo to a newer version.

Now it's working after adding the user account again. 

bamboo_service.jpg

[Krystian Brazulewicz]

So it was the installer who overwrote the service configuration?