Atlassian MCP down?

[Alex Fox]

Hi Atlassian team, 

Our MCP is down - is there currently an issue with the MCP servers? 

Thanks, 

Alex

[Sree Nerella]

Hey @Alex Fox Thanks for raising the issue, can you please share more details on what the current config/setup is and the client that you are using? is it OAuth connection? So that would help us triage better, we don't see anything on our end when I did some quick smoke tests. 

[Alex Fox]

Thanks Sree, I'm not 100% sure how it was set up as i am not part of the team that work closely with the MCP set up. 

I can tell you: 

1. We are using Claude
2. We sign in using Microsoft SSO 
3. When going through the approval page - it looks like it is using the oauth2 connector
4. Once authorised it will say "connected" and then immediately disconnect. 

[Sree Nerella]

Is it possible to share some screenshots or a recording of the steps as to what exactly is failing or what the error messages are? So it helps us debug the issue better, seems like a unique case happening for your setup (so we can look deeper and help you with it)

We also have a support process if you would like to create a ticket there with better SLOs. 

[Paul Biagio]

We are also facing issues connecting the the MCP from Claude. We keep getting the following:

Authorization with the MCP server failed. You can check your credentials and permissions. If this persists, share this reference with support: "ofid_5bcf2e8b590e4aca"

[Sree Nerella]

Hey @Paul Biagio thank you, is that happening after consent or during tool calls? Can you also share your MCP Client info as well please

[Paul Biagio]

This was during the initial connection setup - it just succeeded for me though but several others on my team have been reporting the same issue. I'm having them try again.

[Sree Nerella]

Thanks @Paul Biagio I was not able to reproduce, so was trying to understand where exactly it failed, so we can debug further. Thank you for helping here, please let me know if re-auth helped them. 

Also did it start happening recently only? 

[Paul Biagio]

Started happening this morning. Confirmed by another team member that it works for them again now too.

[Sree Nerella]

Thanks @Paul Biagio for confirming, will check on our end as to what changed