How to delete account

[Stephanie Riches Harries]

Hi, I want to delete my account, but system won't let me. I had Trello attached, but that was deactivated 05AUG2025. I never had a paid subscription. Please advise what I need to do to completely delete my account. Thanks, Stephanie

[Tansu Akdeniz]

Hi @Stephanie Riches Harries 

Welcome to the community!

You need to have your account removed from the Technical Contact or Primary Billing Contact fields in https://www.atlassian.com/purchase/my/. You might need to transfer them.

If problem continues, please contact Atlassian support via https://support.atlassian.com/contact/#/.

Similar threads:

• https://community.atlassian.com/forums/Jira-questions/Why-can-t-I-delete-my-account/qaq-p/981782
• https://community.atlassian.com/forums/Jira-questions/Account-deletion/qaq-p/981739

[Stephanie Riches Harries]

Thanks, I'll try that.

[Nikola Perisic]

Welcome @Stephanie Riches Harries 

As the screenshot says you need to change to a different person for the billing contact.

[Stephanie Riches Harries]

It is a free account, no billing.