Can the Atlassian MCP server allow Claude to download/read images in a Jira ticket?

[Kevin Jay]

I'm working with Claude code and would like it to have access to Jira tickets, including attachments such as screenshots. Is this possible? Is there additional setup involved?

[Justin Meyer]

It doesn't seem like the cloud hosted version at supports attachments. We built a service that is able to get attachments.

For clarity, here's the tools that Github Copilot sees:

• addCommentToJiraIssue – Add a comment to an existing Jira issue.
• atlassianUserInfo – Get current user info from Atlassian.
• createConfluenceFooterComment – Create a footer comment on a Confluence page or blog post.
• createConfluenceInlineComment – Create an inline comment on a page or blog post.
• createConfluencePage – Create a new page in Confluence (regular or live doc).
• createJiraIssue – Create a new Jira issue in a given project with a given issue type.
• editJiraIssue – Update the details of an existing Jira issue.
• getAccessibleAtlassianResources – Get cloud ID to construct API calls to Atlassian REST APIs.
• getConfluencePage – Get a specific page or live doc data (including body content) from Confluence.
• getConfluencePageAncestors – Get all parent pages (ancestors) of a specific Confluence page.
• getConfluencePageDescendants – Get all child pages (descendants) of a specific Confluence page.
• getConfluencePageFooterComments – Get footer comments for a Confluence page.
• getConfluencePageInlineComments – Get inline comments for a Confluence page.
• getConfluenceSpaces – Get spaces from Confluence.
• getJiraIssue – Get the details of a Jira issue by issue ID or key.
• getJiraIssueRemoteIssueLinks – Get remote issue links (e.g., Confluence links) of a Jira issue.
• getJiraProjectIssueTypesMetadata – Get issue type metadata for a specified Jira project. (unchecked)
• getPagesInConfluenceSpace – Get all pages within a specific Confluence space.
• getTransitionsForJiraIssue – Get available transitions for a Jira issue.
• getVisibleJiraProjects – Get visible Jira projects the user has access to.
• lookupJiraAccountId – Lookup account IDs of users in Jira by display name or email.
• searchConfluenceUsingCql – Search content in Confluence using CQL.
• searchJiraIssuesUsingJql – Search Jira issues using JQL.
• transitionJiraIssue – Transition a Jira issue to a new status.
• updateConfluencePage – Update an existing Confluence page or live doc.

I don't see any tool for getting images.  Please correct me if I'm wrong.  I'd rather not host the service myself!

[Utkarsh Agarwal]

Hi @Kevin Jay 

Welcome to the community!

Yes, the Atlassian MCP (Model Context Protocol) server can allow Claude to read or download attachments (like images) from Jira issues, provided proper access is granted.

To enable this:

• Claude must be connected via the Atlassian Remote MCP server.
• The authenticated user (via OAuth) must have permission to view the issue and its attachments.
• Attachments must not be restricted or hidden via project or issue-level permissions.

If you’re using a self-hosted MCP, make sure it’s configured to allow attachment retrieval and that the Claude client is set up to request those scopes.

Kind Regards
Utkarsh